The psychology of personalisation

7th November 2018
Author: Dani Mansfield
Posted in: Marketing

On the spookiest day of the year, the Turtl team had the pleasure of attending the Martech Alliance’s 2018 Martech Festival. The event included some brilliant speakers (including Turtl’s founder, the lovely Nick Mason), and I was encouraged to hear the theme of the human popping up again and again.

The sheer volume of technology available to marketers is staggering and so easy for we marketers to lose ourselves in. With automation and connected data powering increasingly sophisticated personalisation in both B2C and B2B marketing, we need to remember that what we can do, and what we should do are two different questions – ones each marketer needs to ask themselves when planning and executing campaigns.  Respecting the people we’re looking to engage is fundamental to building their trust.

There are three psychological principles which we often talk about when it comes to content, which Nick often presents in his talks. When it comes to the mechanics of automated campaigns, such as personalisation criteria, these principles are just as important to keep in mind.

Inspired by the talks and conversations at the Festival, I’ve dived into the topic of personalisation from the perspective of the human and what the audience really wants.

Click to read Those numbers have faces