It’s essential that businesses handle leads effectively in order to convert as many as possible. However, having good processes in place for handling leads still won’t stop some from going cold.
Every business encounters cold leads at some point, but that doesn’t mean they should be forgotten and left behind. Reactivating cold leads can be a game-changer for your sales efforts when you apply the right approach and strategy.

In this blog post, we’ll explore the best strategies to bring those leads back to life and boost your revenue. By understanding the reasons why leads have gone cold and implementing effective communication tactics, your lead generation strategy can improve dramatically.

What are cold leads?

Cold leads are potential customers who have shown little to no interest in your business and have not yet become paying customers. They may have signed up for your email list, visited your website, or engaged with your social media channels, but they have not taken any action to purchase your products or services.

Types of leads infographic

Unlike warm leads, cold leads are not actively seeking out your business and may not be familiar with what you offer. This means that they require more effort and nurturing to convert into paying customers.

Why are cold leads important?

While warm leads are often the focus of many marketing efforts, cold leads should not be ignored. In fact, they can be a valuable source of new business for your company.

By focusing on reactivating cold leads, you have the opportunity to tap into a group of potential customers who may have already shown some level of interest in your business. With the right approach, you can nurture these leads and guide them toward becoming paying customers.

Additionally, reactivating cold leads can be a cost-effective way to generate new business. If these leads have already shown some level of interest in your business, they may require less advertising and marketing spending to convert than completely new leads.

Reactivating cold leads: 7 Proven ways to handle and reactivate cold leads

Let’s jump right in.

1. Analyze the data

Analyzing data is a vital component when it comes to handling and reactivating cold leads. By delving into the data, you can gain valuable insights that will guide your reactivation strategies and enhance your chances of converting those leads into loyal customers.

The first steps are to:

1. Examine previous interactions: Examining your records of communication, such as email correspondence, call logs, and other engagement metrics, helps you to identify patterns or trends that may explain why these leads became disengaged.

2. Look into your CRM: Harnessing a CRM tool is an effective way to analyze data for cold lead reactivation. CRM systems provide a centralized hub where you can store and analyze customer information, communication history, and other relevant data.

3. Segment the cold leads: When you group your cold leads into segments based on their characteristics, behavior, or past interactions, you can develop targeted strategies for each segment. For instance, you may discover a group of leads who showed some interest in a particular product or service. By analyzing this segment separately, you can identify their specific needs and pain points, enabling you to craft personalized messaging that addresses their concerns directly.

These things will serve as a foundation for understanding the specific touchpoints where their interest waned and will help you tailor your reactivation approach accordingly.

2. Conduct cold outreach

Cold leads often need a gentle nudge to engage with your brand, and reaching out directly can be the catalyst that sparks their interest. The process of conducting cold outreach just refers to contacting people you have no prior relationship with, with the intent of pitching your product or service.

So, in this case, maybe it’s reaching out to somebody who signed up to receive your free product or signed up to your email list to see if they would be interested in other products or services you may offer.

To send the actual cold emails, you can use cold outreach platforms like QuickMail.

When conducting cold outreach, verify your emails before sending them out and use personalized messaging so you can increase your chances of getting a reply. This leads us to the next section.

3. Personalize the message

Personalizing your messaging is an effective strategy when it comes to handling and reactivating cold leads. By tailoring your communication to each lead’s specific needs and preferences, you can establish a connection, reignite their interest, and increase the chances of converting them into valuable customers.

By addressing each lead individually and referencing their previous interactions or interests, you demonstrate a genuine understanding of their needs. This personal touch grabs their attention and increases the likelihood of re-engagement. To successfully put a touch of personalization into your messaging, it’s good to gather and leverage the available data.

Analyze the data you have on each cold lead, including their preferences, previous interactions, and any other relevant information. Utilize this data to craft targeted messages that speak directly to their interests and challenges. Show that you understand their specific needs and offer solutions tailored to them. By doing this, you differentiate yourself from competitors and establish yourself as a trusted partner.

4. Start an email newsletter

Having an email newsletter allows you to stay top of mind and consistently deliver relevant content that adds value to your leads’ lives. By providing valuable insights, tips, industry updates, and exclusive offers, you can reignite their interest and reconnect with them on a regular basis. This is one of the ways we reactivate cold leads at QuickMail. Every week, we send an email newsletter to our subscribers, where we educate our readers about cold emails.

If potential cold leads find it interesting, there is a good chance they will convert into paying customers with time. To get new email subscribers, we have this form added to our website:

Quickmail newsletter signup

It works like a lead magnet – in exchange for an email address, we give a list of some of the best call-to-action templates. It’s a win-win situation.

5. Establish authority

Creating authority is another way to reactivate cold leads that have previously shown some interest in your business. This method can be effective because one of the reasons cold leads may have become disengaged is due to a loss of trust or confidence in your brand.

And when you position yourself as an authority, you can rebuild their trust and reignite their interest. Demonstrating your expertise and knowledge will make them more likely to consider your offerings and engage with your brand once again.

To effectively establish authority, focus on providing valuable and insightful content that addresses the pain points and challenges of your cold leads. Develop blog posts, articles, and social media posts or newsletters that offer in-depth analysis, practical tips, and industry insights.

At QuickMail, we have established authority on our YouTube channel, sharing cold outreach tips on a weekly basis.

Quickmail youtube channel

We consistently deliver high-quality content that demonstrates our expertise. This way, we’ve positioned ourselves as a resource and have regained the attention of cold leads.

6. Take advantage of social media

By leveraging social media, you can attract new leads and turn cold leads into warm ones. Social media platforms offer a vast and engaged audience, making them an ideal space to connect with and nurture your leads.

Here is a simple roadmap to follow:

1. Identify social media platforms where most of your audience or customer base is active.
Conduct research to determine what platforms they prefer, such as LinkedIn, Twitter, Facebook, or Instagram. This will help you figure out which platforms would be best and which platforms have more of a demographic of people who would most likely be interested in your product or service.

2. Post engaging and valuable content that resonates with your targeted audience.
Like we do at QuickMail, share industry insights, tips, or success stories that showcase your expertise and the value you can provide. This will help you to create authority within your niche as well and will help you attract new leads to your brand and re-engage with cold leads.

3. Use paid ads to re-interact.
Once cold leads visit your website, you can re-interact with leads by creating paid ads that target audiences that have already interacted with your website product or service. If they opted for your email form, you can also send them a reminder email.

This is a simple roadmap for creating a social media presence that is proven to work.

7. Measure the results

One of the essential steps in handling and reactivating cold leads is measuring the outcomes of your efforts. Whether your objective is to increase email open rates, boost engagement on social media, or drive conversions, having defined metrics allows you to gauge your performance accurately.

Utilize analytics tools to track and monitor the performance of your various reactivation strategies. For example, in email campaigns, track metrics such as open rates, click-through rates, and conversion rates. On social media, measure engagement metrics like likes, comments, shares, and follower growth. Or if you use a CRM, be sure to check that as well.

When analyzing the results of your cold lead reactivation processes, you can gauge the effectiveness of your strategies and identify areas for improvement. Utilize CRM tools, segment your leads, conduct A/B testing, track conversions, and assess long-term impact to gain valuable insights.

The data-driven approach allows you to fine-tune your reactivation efforts and increase your success in turning cold leads into warm prospects and loyal customers.

Wrap up

Reactivating cold leads is a powerful strategy that can significantly impact your sales efforts and boost your revenue. The strategies we’ve explored in this article are some of the proven strategies we use at QuickMail.

Analyzing data is the foundation of successful cold lead reactivation. Delve into the data to gain valuable insights into why leads went cold and tailor your approach accordingly. Find what reactivation processes work for you, and which ones don’t, and tailor your cold lead reactivation process to what works for your business.

Jeremy Chatelaine is the founder of, a SaaS company that enables personal one-to-one conversations at scale through automation – for outbound outreach, inbound leads, trial/onboarding, customer communication, and more. Before founding QuickMail, he worked for more than 15 years as a developer in the video game industry and in finance.

Subscribe to the Turtl newsletter

A round up of insights, trends, and tips on the world of content marketing