A recent study by Deloitte Insights found other leaders in the C-Suite look to the CMO to provide data-driven insight, contribute to strategic business discussions, and demonstrate how marketing drives growth. However, only 5% feel highly confident in their ability to affect the strategic direction of the business.
To improve this, operations teams can capture useful data and translate insights into a language the business can use to nurture and create a more personalized experience. Outside existing CRMs and without the mess.
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