We all know that Twitter is the go-to place for venting. Here’s one example that hit a chord with the wider marketing community:
If I SEE another Marketing Manager/ Marketing Specialist job spec that requires design experience (InDesign, Illustrator, etc) I am gonna hit the roof. Marketing and Design are two SEPARATE professions. Stop being stingy and fucking hire the designer
— Rachel (@bonjourrachel) 6 September 2019
Rachel Byrne had no idea her tweet would see thousands of likes, retweets, and comments from passionate marketers and designers. We interviewed Rachel to try and understand why this issue resonates with so many people and to get a better understanding of how marketing and design might evolve in the future.
Is it acceptable for businesses to expect marketers to have design experience? Let’s find out!
This tweet struck a chord with many marketers and designers, who shared their thoughts and experiences in the comments section. See for yourself!
Rachel certainly wasn’t alone in her anger towards the expectation that marketers should be able to perform the same function as a designer or other role, on top of their other duties.
I specialise in Influencer Outreach and have seen SO many jobs that want you to also be a pro at paid social media, graphic designer for social and genius at SEO like they aren’t four separate roles 😫 thank you for saying this I thought it was just me lacking behind!
— Robyn Lynch (@Robyn_Lynch) 6 September 2019
Whewww same for social media jobs like community management. They want you to be able to do graphic design and copywriting + social media management but never pay you as much as a manager, copywriter or graphic designer. the clownery. Hire. The. Right. People. Or. Pay. More.
— Cheyenne Katsuki ✈️ Japan (@CheyenneYoutube) 7 September 2019
And those were just marketing perspectives on this issue. What did designers think about their profession being passed to marketers?
It just comes down to the fact that people don’t respect designers. A lot of employers don’t consider it a real profession and something you can learn how to do in your spare time. It’s insulting and as someone who has a bachlors in design and cant find a job, it makes me so sad.
— Nicole (nws) (@nweatherservice) 7 September 2019
While lots of people from both professions voiced their frustration at the assumption, there were others who didn’t understand why so many people had taken offense.
probably an incredibly unpopular opinion, but: I think it’s fine to request this. Some marketing specialist roles include design work, some include copywriting, some include data/analytics, some include coding even. Some exclude all of that stuff & I think that’s 100% fine too.
— dan barker (@danbarker) 7 September 2019
Disagree with this, small to medium organisations require those to strategize, create and deploy campaigns end to end due to budget constraints. There’s also rarely a need for a full time graphic designer, and agencies are often extortionate!
— Sean Hunter (@sth93) 7 September 2019
Wherever people stand on this issue, they’re pretty passionate about it.
“I had absolutely no idea it would get this kind of reaction,” she told us. “I was just venting my frustrations to my group of followers. Before the tweet blew up I had very few marketers following me, but I did have some designers in my network and clearly this struck a chord with them too.”
Although she was receiving a lot of support, Rachel has had to mute replies on the tweet because of critics accusing her of having a bad attitude or being unwilling to learn new skills. She has since made her twitter feed private, but not before leaving some final words on the matter:
If you’re gonna come at me with: “it doesn’t take long to learn the Adobe Creative Suite, just YouTube it”, don’t. I DON’T have the time. I work 45+ hours a week. I commute 2-3 hours a day and I use that downtime to read/ sleep. I work out and volunteer for my mental health
— Rachel (@bonjourrachel) 7 September 2019
Besides that, I can’t AFFORD the Adobe Creative Suite.
— Rachel (@bonjourrachel) 7 September 2019
Rachel has her own theories on why employers are expecting marketers to have design experience.
“I think it’s because of a lack of understanding of how digital content is created. Marketers now need to have a lot of digital skills like social media, running a website with a CMS, blogging, etc. and some companies expect them to also be able to create the graphics and imagery to go along with it all. But that’s just not how it works. In both my previous job roles, I’ve devised the strategy and written the content, but then I’ve worked with a designer to make sure the aesthetics accompanying my content are high quality. Marketing and design are two entirely different professions.”
But, whether we like it or not, everyone in the twitter thread seems to agree on one thing – this blurring of job requirements for marketing roles is becoming increasingly common. Is there ever a situation where it’s okay to ask a marketer to be competent in design?
“I currently work in the charity sector and we can’t afford a designer,” she admits. “It’s meant that I’ve had to learn simple design tools like Canva since I started, but they’re very user-friendly. Whatever content I create in Canva won’t be comparable to what a designer can create with a more complex tool, like the Adobe Creative Suite. I think it’s only okay to expect marketers to do design when the budget is extremely limited, like in non-profits or very small companies. The vast majority of for-profit companies are doing their content and their marketers a disservice by not hiring designers. They should at least have an agency on hand to create their graphics and imagery.”
If job advertisements are anything to go by, it’s clear that marketers are expected to be able to have design skills by some employers. It’s likely that this is partly due to a shift within marketing to be increasingly digital-focused, and, as Rachel said, employers failing to understand the distinctions between the two roles.
Marketers use data to create strategies that inform content creation. In a company that has access to both marketers and designers, the content will be written by marketers and accompanied by graphics that design has created. Maybe this is too simplistic a description, considering all the different experiences we’ve seen shared on Twitter, but that’s traditionally how digital content is created.
While the majority of people might agree that asking marketers to reach a professional level in advanced design tools like Photoshop and InDesign is unreasonable, the increase in accessible and easy-to-use software and tools has meant that more marketers are dipping their toes into the design world. But what does that mean for the future of designers?
“There are a wide variety of new tools coming out that are empowering marketers without design skills,” says Karla Rivershaw, Head of Marketing at Turtl. “But that doesn’t replace the need for designers whatsoever. If marketers are given the right tools, they can free up the designer’s time by doing the groundwork, and then the designer can focus on more high-level tasks, as well as acting as quality control for the content being produced by the marketers. The two roles are separate and valuable but they will both need to evolve as we move increasingly digital.”
Regardless of the wishes of a few employers and their job specifications, marketing and design will not be merging any time soon. The truth is the kind of candidates who have significant experience in both marketing and design are extremely rare. It’s unrealistic and unfair to ask either profession to learn all the skills of the other just to cut costs. New, easy-to-use, innovative tools help marketers bridge the gap, but designers will likely remain a core (but separate) function alongside marketing.
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