Audits don’t have to be restricted to the finance department. You could be sitting on a content goldmine buried in the subfolders of subfolders. Periodically conducting a content audit will help you understand the full scope of your business’s content ecosystem and how to strengthen its performance.
“Without the detailed view that you get from a content inventory and audit, you can’t meet your organization’s big-picture requirements.”
– Brenda Huettner, president, P-N Designs Inc.
The principles of tracking, investigating and organising can be applied to pretty much every activity within a company. And content shouldn’t be treated any differently.
After all your content is an asset. A serious asset. It’s your story. Your brand. Your message. Your tone of voice. Your bridge to your customers and potential customers. And assets need to be analysed, scrutinised, inventoried and nurtured to make sure they work hard and provide a healthy return.
Sounds a little daunting? Sure. But there are some very worthwhile benefits.
During the course of a content audit, you are likely to find work that has been unpublished but that could be used with a brief refresh or edit.
According to SiriusDecisions around 65% of content created gets wasted.
That’s a staggering amount. So get sifting and discover new assets by repurposing old ones.
A thorough content audit will make it easy for other teams in your organisation to identify relevant content and USE it too. This will be especially pertinent to the Sales Team who need to be delivering content throughout the entire customer journey. If they don’t know it’s there … they can’t use it. And an audit allows you to determine the crap content too. Be ruthless in your weeding out. If it cannot be repurposed – bin it. De-cluttering will provide clarity and improve efficiency. See it as a kind of content marketing spring clean.
Organisations re-organise all the time — software systems change, business goals adjust, messages are revised etc.
A content audit will help you to align your content consistently with where your business is at today. If the historic content doesn’t match the current state of play or cannot be revised and tweaked to do so. Well … you know what to do … bin it.
And once you’ve completed your audit you’ll be able to take a wider analysis on what’s worked well and what hasn’t. This will help to inform the direction of your future content. It’s all about learning and improving.
“Design your content inventories and audits to serve your organization’s goals.“
– Paula Ladenburg Land, Senior Content Strategist, NASA Earth Sciences Data Systems Communications Group
These will be unique to each organisation but could include such things as the following:
Identify the most engaging types of content for your audience. What topics have your readers shown interest in? When have they shared content, actioned a CTA, made a comment etc?
Identify the best performing lead generation content and define the most efficient content types for each stage of the buyer’s journey.
Identify content that has high SEO potential. Discover what content assets need to be updated or removed and keep in mind its SEO potential.
It can be a dirty job, syphoning through a dense back catalogue, but you don’t want a potential prospect stumbling across an old blog post that goes against everything your business and the world now know and hold true. Retire the unsalvagable, but consider what could be rescued with a little facelift or update.
After you’ve collated all your content get tagging. How you do this should have relevance to your overall marketing structure per se. But it could be by persona, by topic, by industry, author, business owner, stage in the customer journey etc.
Not only are you now getting organised but beginning to see an overall top-level picture that will help in directing new content. Use an online tool or a spreadsheet to sort your content asset information. It could look something like this:
Content type: News story, blog, article, presentation etc.
Basic content description: A brief reminder about what’s on the page
Topic or category: Meta data for products, articles, news, blog posts
Author: Who wrote this content?
Owner: Who is responsible for the content?
Date last updated: When was the content last updated?
Attached files: How many files are attached, and what type of files are they?
Related: What other information is linked if any
Availability: Is the content available to desktop, mobile and/or app users? Where else is the content syndicated?
A numbering system: An index to help you when referring to each content item.
The best bit! By going through your content assets granularly you’ll be able to see what content you can reuse, repurpose or delete. Generate an action plan on what you intend to do. Once you’ve got to this point you’re pretty much done! Consider the following:
“Machines are great at gathering data; humans are better at evaluating it.”
– Paula Ladenburg Land
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