Turtl is a growing London-based start-up which develops and sells a SaaS marketing software product to large enterprise customers such as Cisco, The Economist and Bloomberg.
Our amazing team at Turtl is continuing to grow along with our success and now we are expanding our Customer Experience team based at our offices in Old Street.
The digital world is a noisy place where we all produce and consume content, all the time. It has never been easier for a business to send a message, but never harder to make it memorable.
Most content marketing tools provide a bigger megaphone. They help businesses fight noise with more noise. At Turtl, we have a different belief. We prefer thoughtful communication, rather than loud, few lasting messages, rather than many transient ones.
We build authoring tools that let our customers create beautiful, premium content. Publishing tools that prevent mistakes that would hurt their reach. And crucially, we help our customers understand the experience of each reader so they can create more relevant and meaningful content over time.
Turtl’s mission is to be a different kind of medium. One that invites readers to slow down and immerse themselves. One that allows them to disconnect from the endless stream of information and enjoy the experience of reading online.
The primary responsibility of the Customer Experience Advisor is to provide the best possible support experience to users of the Turtl platform. Key responsibilities include:
Improving user experience
It’s in your nature to help and go the extra mile. You will be passionate about providing high levels of customer service to individual users of the Turtl platform. You’ll want to know the why, not just the how and have the ability to assess support queries and where necessary complete investigative work to help identify the root cause.
You will need to be able to evidence at least 2 years’ experience in a first class customer service environment and of suggesting service improvements based on support activities. Some marketing, writing or design experience would be an advantage but is not essential, as would a reasonable understanding of digital and content marketing.
A clear and compelling communicator with excellent writing skills and a natural flair for attention to detail, you will have the ability to analyse and resolve problems quickly and effectively. Interacting and collaborating with people at all levels you will need to have strong listening skills and be highly organised in managing your time and prioritising tasks.
If this sounds like the right role and company for you………………get in touch with us.