Turtl is a software startup based in Spitalfields, London, with a unique product that helps marketers and other communication professionals create beautiful content with ease and track in detail how people engage with it. Turtl is growing fast, and we’re proud to include Cisco, The Economist and Bloomberg in our roster of clients.
We are looking for a talented and enthusiastic Customer Experience Executive to join our team.
Working in an early stage business takes a special kind of person – one with a rounded skill set capable of operating without the huge support network provided in a big company. You like to meet people face to face and being out of the office the majority of the time getting to know users suits you. You’re also a team player and working collaboratively with the team to achieve its goals matters more to you than individual success.
To fit in at Turtl it will be in your nature for things to be done “the right way” and to go the extra mile. You will be passionate about providing high levels of customer service and training and have a desire to constantly improve.
The primary responsibilities of the Customer Experience Executive are to; Understand users of the Turtl platform in great detail and drive user engagement.
The Customer Experience Executive will run focused 3-month content consultations with new and existing users of Turtl. Consultation should focus on understanding the goals and success measurements of content and you will be expected to support users to achieve them. Consultation should focus on three areas:
Understanding of digital and content marketing
The digital world is a noisy place where we all produce and consume content, all the time. It has never been easier for a business to send a message, but never harder to make it memorable.
Most content marketing tools provide a bigger megaphone. They help businesses fight noise with more noise. At Turtl, we have a different belief. We prefer thoughtful communication, rather than loud. Few lasting messages, rather than many transient ones.
We build authoring tools that let our customers create beautiful, premium content. Publishing tools that prevent mistakes that would hurt their reach. And crucially, we help our customers understand the experience of each reader so they can create more relevant and meaningful content over time.
Turtl’s mission is to be a different kind of medium. One that invites readers to slow down and immerse themselves. One that allows them to disconnect from the endless stream of information and enjoy the experience of reading online.
If this sounds interesting, please contact firstname.lastname@example.org .