Turtl is a software startup based in Spitalfields, London, with a unique product that helps marketers and other communication professionals create beautiful content with ease and track in detail how people engage with it. Turtl is growing fast, and we’re proud to include Cisco, The Economist and Bloomberg in our roster of clients.
We are looking for a talented and enthusiastic Customer Experience Advisor to join our team.
Working in an early stage business takes a special kind of person – one with a rounded skill set capable of operating without the huge support network provided in a big company. To fit in at Turtl it will be in your nature to help and go the extra mile.
You will be passionate about providing high levels of customer service to individual users of the Turtl platform. You’ll want to know the why – not just the how, and have the ability to assess support queries and where necessary complete investigative work to help identify the root cause.
The primary responsibility of the Customer Experience Advisor is to provide the best possible support experience to users of the Turtl platform and to utilise your contact with these users to flag frequent problems or possible improvements.
Improving user experience:
Reasonable understanding of digital and content marketing would be preferable but not essential
The digital world is a noisy place where we all produce and consume content, all the time. It has never been easier for a business to send a message, but never harder to make it memorable.
Most content marketing tools provide a bigger megaphone. They help businesses fight noise with more noise. At Turtl, we have a different belief. We prefer thoughtful communication, rather than loud. Few lasting messages, rather than many transient ones.
We build authoring tools that let our customers create beautiful, premium content. Publishing tools that prevent mistakes that would hurt their reach. And crucially, we help our customers understand the experience of each reader so they can create more relevant and meaningful content over time.
Turtl’s mission is to be a different kind of medium. One that invites readers to slow down and immerse themselves. One that allows them to disconnect from the endless stream of information and enjoy the experience of reading online.
If this sounds interesting, please contact firstname.lastname@example.org .